We’re here to help.
Choose a topic and share a little context. We’ll make sure your message reaches the right place.
What can we help with?
For a pet health emergency, contact a veterinary clinic or emergency service directly. This form is not monitored for urgent medical concerns.
Typical reply
Within two business days.
Urgent concern?
Call your veterinarian now.
Quick answers
Can Mercidian diagnose my pet?
No. Our resources are educational. A licensed veterinarian who can examine your pet is the right person to diagnose and recommend treatment.
Where do I find rewards help?
Select “Mercidian Rewards” in the form above and include the email used for your account. Do not include passwords or full payment details.
Can veterinary clinics partner with Mercidian?
Yes. Choose “Partnership” and tell us about your clinic or organization and the type of collaboration you have in mind.
Are the downloadable guides free?
Yes. Mercidian’s educational trackers and checklists are designed to be free for pet families.